Privacy policy

This privacy policy aims to inform you about all processing related to the use of your personal data, within the framework of the General Data Protection Regulation (GDPR) and the French Data Protection Act of January 6, 1978 as amended.

1. Data Controller

The personal data collected on the website www.esperantine-de-marseille.com (hereinafter "the Website") are processed by the company SO.ME.PROD, SAS whose registered office is located at 70 rue Caisserie, 13002 Marseille, France - FRANCE. SIRET: 504 304 205 00033.

2. Personal data collected

While browsing the Website, SO.ME.PROD may collect personal data about you:

When creating an account: Your contact details (last name, first name, e-mail)
When placing an order: Your contact details (last name, first name, e-mail) and your delivery information (address, phone number)
When subscribing to the newsletter: your e-mail address
When using the contact form: Your contact details (last name, first name, e-mail)

SO.ME.PROD may also collect electronic identification data available on or from your computer (such as "cookies" or "IP addresses"). Your electronic identification data make it possible to identify or geolocate (without being more precise than the city) your connection terminal or the pages viewed on the Website during your browsing and are generally insufficient on their own to identify you by name.

3. Use of data and disclosure to third parties

Your data are processed by SO.ME.PROD for the following purposes:

Managing your newsletter subscription (subscriptions and unsubscriptions),
Execution and monitoring of your product orders placed on the Website,
Creation of anonymous statistics on Website traffic,
Access to certain features of the Website,
Communication of information relating to products and/or services and commercial prospecting messages,

In addition, your personal data may be transmitted by SO.ME.PROD to certain partners for the proper management of your order:

Payment partners: Monetico, Paypal
Logistics partners: Carriers (Colissimo)
Technical partners: host (PlanetHoster)

SO.ME.PROD ensures that all its partners and subcontractors comply with the General Data Protection Regulation in order to guarantee the confidentiality and security of your data. SO.ME.PROD undertakes not to sell your personal data to third parties.

4. Data retention

Data are kept for a period that does not exceed the time necessary for the purposes for which they were collected:

Account data: data relating to your customer account are kept for 5 years from the end of the commercial relationship with SO.ME.PROD. At the end of this period, the data will be deleted or anonymized.
Purchase data: your billing data are kept until the end of the legal retention period (10 years).
Payment data: your payment data are not stored by SO.ME.PROD. They are collected by its secure payment providers until payment certification.
Newsletter subscription: your e-mail is kept until you unsubscribe (via the unsubscribe link at the bottom of newsletters or by contacting us via the contact form), or for a maximum of 3 years in case of inactivity.

5. Rights regarding your data

In accordance with applicable regulations, you have the right to access, modify, delete and object to your personal data. You can access your personal data collected by logging into your account on the SO.ME.PROD website, under the "My personal data" section. Personal data can be exported in PDF or CSV format. Your customer account also allows you to modify your personal data.

For any request to modify or delete your personal data, you can contact us:

By e-mail: martorana[@]esperantine.com (remove brackets)
Via the form available on the Website’s Contact page
By post: SO.ME.PROD – IT Department, 70 rue Caisserie, 13002 Marseille, France

6. Data security and confidentiality

SO.ME.PROD has made every effort to implement reasonable precautions to preserve the confidentiality and security of processed personal data and to prevent them from being distorted, damaged, destroyed, or accessed by unauthorized third parties. Technical and organizational security measures have been put in place for this purpose. However, SO.ME.PROD cannot control all risks related to the operation of the Internet and draws users' attention to the existence of potential risks inherent to its use and operation.

7. Cookies management

A cookie is a text file that may be stored in a dedicated space on the hard drive of your electronic device when consulting an online service through your browser software. A cookie file allows its issuer to identify the terminal in which it is stored, during the validity period or storage of said cookie.

SO.ME.PROD uses cookies to enable the functioning of the Website and facilitate your browsing:

Identification cookies, necessary for the functioning of the site: used in the context of creating and/or logging into the personal space, allowing access to the account using credentials.
Audience measurement cookies: intended to establish the volume and statistics of Website traffic, the various sections, as well as the use of the services offered. These cookies allow SO.ME.PROD to improve the functioning and ergonomics of the Website.
Marketing and social network cookies: intended to provide targeted advertising or additional features on the Website, such as sharing on social networks.

Mandatory cookies

Functional cookies necessary for the proper functioning of the Website: these cookies are used in particular when logging into the personal space (to stay logged in), or when creating a shopping cart. These cookies cannot be disabled.

Cookies	Host	Lifespan
Cookies: PHPSESSID, Prestashop-XXX	Host: www.esperantine-de-marseille.com	Lifespan: Session, 20 days

Audience measurement cookies

Audience measurement cookies are intended to establish the volume and statistics of Website traffic, the different sections, as well as the use of the services offered. These cookies allow SO.ME.PROD to improve the functioning and ergonomics of the Website.

Name	Cookies	Purpose	Host	Lifespan
Google Analytics + info	Cookies: _ga, _ga_#	Cookies intended to establish the volume and statistics of visits to the Website and its various sections. These cookies help improve the functioning and ergonomics of the Website. The information collected by these cookies is anonymous.	Host: www.esperantine-de-marseille.com	Lifespan: 400 days

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Marketing and social network cookies

These cookies are intended to add certain functionalities to the Website (sharing on social networks, logging in via Facebook or Google account), to track visits from social networks, and to provide personalized advertising.

Name	Cookies	Purpose	Host	Lifespan
Facebook + info	Cookies: _fbp	Cookies intended to establish visit statistics from Facebook and to provide personalized advertising.	Host: www.esperantine-de-marseille.com	Lifespan: 3 months
Google Ads	Cookies: _gcl_au	Cookie intended to store and track conversions from Google ads	Host: www.esperantine-de-marseille.com	Lifespan: 3 months

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Deleting cookies

You can configure your Internet browser to accept or refuse the storage of cookies on your device. You can also delete cookies from your device via your browser.

For cookie management, the configuration of each browser is different. You can find more information in your browser’s help section. For example:

for Internet Explorer™: http://windows.microsoft.com/fr-FR/windows-vista/Block-or-allow-cookies ;
for Safari™: https://support.apple.com/fr-fr/safari ;
for Chrome™: http://support.google.com/chrome/bin/answer.py?hl=fr&hlrm=en&answer=95647 ;
for Firefox™: https://support.mozilla.org/fr/kb/protection-renforcee-contre-pistage-firefox-ordinateur ;

You can also consult the recommendations of the CNIL for managing your cookies: https://www.cnil.fr/fr/cookies-les-outils-pour-les-maitriser

For more information on cookies and their use, you can consult the dossier of the Commission Nationale de l’Informatique et des Libertés at the following address: https://www.cnil.fr/fr/site-web-cookies-et-autres-traceurs.